Lux Research is seeking qualified Customer Success Manager candidates to manage and maintain the highest level of customer satisfaction with existing Lux Research clients. Through a combination of client management and commercial skills you ensure high client retention levels, customer satisfaction and you become the voice of the client. The Customer Success Manager will conduct consistent and meaningful live interactions with all client contacts and you are evaluated against client retention and customer satisfaction. The ideal candidate will enjoy working in a team environment, understands the value of goals and targets and is driven by building long-term client relationships.
Desired Skills & Experience:
About Lux Research
Lux Research is a leading provider of tech-enabled research and advisory solutions, helping clients drive growth through technology innovation. A pioneer in the research industry, Lux uniquely combines technical expertise and business insights with a proprietary intelligence platform, using advanced analytics and data science to surface true leading indicators. With quality data derived from primary research, fact-based analysis, and opinions that challenge traditional thinking, Lux clients are empowered to make more informed decisions today to ensure future success.
Analysis you trust. Opinions you rely on. Make better decisions, faster. For more information visit www.luxresearchinc.com, connect on LinkedIn, or follow @LuxResearch.