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Client Engagement Manager – Tokyo – Bilingual Japanese/English

Client Engagement Manager – Tokyo – Bilingual Japanese/English

 

Do you take great pride in being the "go-to" person? Do you get a great deal of satisfaction by providing excellent service and attention that drives results? This may be the perfect opportunity for you!  Lux Research is seeking Client Engagement Manager candidates who are well-organized, excellent communicators, and passionate about helping companies understand emerging technologies.

Lux Research helps large companies, as well as investors, governments, and start-ups, understand and take advantage of new business opportunities. Client Engagement Managers play a critical role by helping ensure that their clients understand the services Lux offers and that they obtain the best value from their membership.

 

Key Tasks

  • Direct and facilitate client inquiries to the appropriate Research Analyst members and follow up on completed inquires to ensure client satisfaction
  • Facilitate meetings between Lux Research analysts and clients to help build client relationships
  • Provide advice and training to clients on how best to work with Lux Research
  • Work with the account management and research teams to identify clients who may need or benefit from added guidance on the effective use of Lux Research’s offerings.
  • Call or email subscribers to encourage usage and/or to offer product demonstrations and training to new subscribers.
  • Produce and analyze client usage reports to identify subscribers with low usage and contact them to encourage usage.
  • Proactively recommend new content to subscribers.

 

Qualifications:

  • Bi-lingual fluency English/Japanese. Excellent verbal and written communication skills in English.
  • A well-organized, detail-oriented approach to work.
  • The ability to juggle multiple tasks effectively.
  • Strong interpersonal skills to ensure effective interaction with both internal Sales and Research staff and external clients.
  • Intellectual curiosity about emerging technology and its impact on business and society.
  • Some experience with innovation, entrepreneurship, and/or emerging technology managements is an advantage.
  • Excellent command of Microsoft Word, Excel, PowerPoint; working knowledge of CRM helpful.
  • Self-motivation and a commitment to doing things correctly.
  • A dedication to excellence.
  • This is an excellent opportunity for a customer service minded individual to join a dynamic; fun-loving; and growing team in our Tokyo office.

 

This is an individual contributor role without direct reports.

米調査会社ラックスリサーチ(Lux Research, Inc.)では、クライアント・エンゲージメント・マネジャーを募集しています。本担当はクライアントとの日常的なインタラクションを通し、ラックスリサーチのサービス活用を促し、契約更新につなげる役割を担います。 コミュニケーション能力が高く、顧客に高いレベルのサービスを提供できる方、またグローバルチームとの連携を重視したグローバルな職場で活躍できる方を募集しています。

主な業務内容:

·        研究開発部門、新規事業開発部門、コーポレートベンチャー、コーポレートストラテジー・M&A部門などのクライアントに対し、弊社サービス利用増加を促すサポート業務全般(新規クライアントへのトレーニング、利用状況のモニタリング、定期的なチェックインミーティングなど)を担当、顧客満足度を高める

·        クライアントからのお問い合わせに対し、社内でのやり取りや回答までの一連の業務を指揮

·        新規クライアントに対し、トレーニングを提供

·        定期的なチェックインミーティングを実施

·        随時、クライアントが関心を持ちそうなリサーチコンテンツなどをプロアクティブに紹介し、利用増加を促す

日常的なインタラクションからクライアントの潜在的なニーズを見出し

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