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Customer Success Manager

Lux Research is seeking candidates for our Customer Success Manager opening to manage and maintain the highest level of customer satisfaction with existing Lux Research clients. Through a combination of client management and commercial skills you will ensure high client retention levels, customer satisfaction and you become the voice of the client.  The Customer Success Manager will conduct consistent and meaningful live interactions with all client contacts and you are evaluated against client retention and customer satisfaction. The ideal candidate will enjoy working in a team environment, understands the value of goals and targets and is driven by building long-term client relationships.


  • Serve as Customer Success Manager for a fixed set of clients
  • Develop strong understanding of client organization by building a trusted advisor relationship through regular interaction
  • Maintain and grow relationships with clients by matching client needs with our products and services initiate and lead sales conversations aligning client needs with our solution suite
  • Determine appropriate tactics to drive urgency in renewals cycle, including teleconferences, product demonstrations and analyst interactions

Desired Skills & Experience:

  • 3-5 years of demonstrated relationship and client management success
  • Excellent organizational skills, deadline driven and effective time management
  • Prior experience working for a research and or consulting firm is a major plus
  • Excellent relationship-building skills
  • Negotiating experience
  • Ability to work independently within a team environment
  • Ability to communicate with, influence, and convince decision making Executives
  • Intellectual curiosity about the impact of emerging technology  
  • Goal oriented, managing and meeting monthly, quarterly and annual goals
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Solid experience with CRM software, salesforce is a plus
  • Travel will be no more than 25%


About Lux Research
Lux Research is a leading provider of tech-enabled research and advisory solutions, helping clients drive growth through technology innovation. A pioneer in the research industry, Lux uniquely combines technical expertise and business insights with a proprietary intelligence platform, using advanced analytics and data science to surface true leading indicators. With quality data derived from primary research, fact-based analysis, and opinions that challenge traditional thinking, Lux clients are empowered to make more informed decisions today to ensure future success. 

Analysis you trust. Opinions you rely on. Make better decisions, faster. For more information visit, connect on LinkedIn, or follow @LuxResearch. 

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